Shipping Policy
Last updated: April 27, 2026
Thank you for shopping with Snapluy by Viva La Earth LLC. This Shipping Policy outlines how we process and deliver orders within the United States.
1. Order Processing
- Processing Time: Orders are processed within 1–2 business days (Monday–Friday, 8:00 AM – 5:00 PM Pacific Time).
- Non-Business Days: Orders are not processed, shipped, or delivered on weekends or public holidays.
- Dispatch Confirmation: Customers will receive a confirmation email once the order has been shipped.
- Tracking Updates: Tracking information may take up to 48 hours after dispatch to become active.
- Delivery Address: Orders are delivered to the shipping address provided by the customer.
- Cut-Off Time: Orders placed before 2:00 PM PST are processed the same day; orders placed after this time are processed the next business day.
2. Shipping Options & Delivery Times
We currently ship exclusively within the United States.
| Shipping Method | Processing Time | Delivery Time | Total Estimated Time | Cost |
|---|---|---|---|---|
| Standard Production + Shipping | 1–2 Business Days | 5–6 Business Days | 6–8 Business Days |
$7.99 flat rate for orders under $199; free shipping for orders $199 and above. |
Delivery times are estimates and may vary due to courier delays, seasonal demand, or other external factors.
3. Shipping Rates
- Orders over $199: Free shipping
- Orders under $199: Flat shipping fee of $7.99
We use trusted carriers including USPS, UPS, and FedEx. Carrier selection depends on delivery location and fastest delivery option.
4. Order Tracking
- A tracking number will be provided once your order is shipped.
- Tracking updates may take up to 48 hours to appear.
Track your order here
5. Taxes & Customs
Taxes are calculated at checkout where applicable.
6. Address Accuracy
- Customers are responsible for providing accurate shipping details.
- We are not responsible for delays caused by incorrect or incomplete addresses.
7. Delivery Issues
For delivery issues including missing, delayed, or incorrectly delivered packages, please contact us within 5–7 business days of the expected delivery date.
8. Damaged or Lost Items
If your package arrives damaged or is lost during transit, contact us within 48 hours and provide photographic evidence for faster resolution.
9. Incorrect or Missing Items
If you receive incorrect or missing items, contact us immediately at contact@snapluy.com with photographic proof. We typically resolve such cases within 1–3 business days.
10. Refused or Unclaimed Packages
If a shipment is refused or returned to us, the customer will be responsible for all associated shipping fees, which will be deducted from any refund issued.
11. Signature Required Deliveries
High-value orders or special circumstances may require a signature upon delivery.
12. Handling Charges
No additional handling fees are applied. You only pay for your items and applicable shipping costs.
13. Delayed or Out-of-Stock Items
Occasionally, items may be delayed due to high demand or production issues. We will notify you promptly and keep you updated.
14. Force Majeure
In situations beyond our control (natural disasters, severe weather, carrier disruptions), delays may occur. We will communicate transparently and resolve issues as quickly as possible.
15. Returns and Exchanges
For detailed information regarding returns and exchanges, please refer to our Refund and Returns Policy:
Contact Us
Company Name: Viva La Earth LLC
Company Number: B20250228047
Address: 100 S Santa Fe Ave #429,Los Angeles, CA 90013, United States
Email: contact@snapluy.com
Phone: +1 (800) 929-0457
Business Hours: We are available Monday – Friday 8:00 AM to 5:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.