Shipping Policy
Last updated: April 27, 2026
Thank you for shopping with Snapluy by Viva La Earth LLC. This Shipping Policy outlines how we process and deliver orders within the United States.
1. Order Processing
- Processing Time: Orders are processed within 1–2 business days (Monday–Friday, 8:00 AM – 5:00 PM Pacific Time).
- Non-Business Days: Orders are not processed or dispatched on public holidays. Carrier pickup and delivery schedules may vary, and some carriers may deliver on weekends depending on the service and destination.
- Dispatch Confirmation: Customers will receive a confirmation email once the order has been shipped.
- Tracking Updates: Tracking information may take up to 48 hours after dispatch to become active.
- Delivery Address: Orders are delivered to the shipping address provided by the customer.
2. Shipping Options & Delivery Times
We ship within the United States, excluding PO Boxes and APO/FPO/DPO military addresses.
| Shipping Method | Processing Time | Delivery Time | Total Estimated Time | Cost |
|---|---|---|---|---|
| Standard Production + Shipping | 1–2 Business Days | 5–6 Business Days | 6–8 Business Days |
$7.99 flat rate for orders under $199; free shipping for orders $199 and above. |
Delivery times are estimates and may vary due to courier delays, seasonal demand, or other external factors.
3. Shipping Rates
- Orders of $199 or more: Free shipping
- Orders under $199: Flat shipping fee of $7.99
We use trusted carriers including USPS, UPS, and FedEx. Carrier selection depends on delivery location and fastest delivery option.
4. Order Tracking
- A tracking number will be provided once your order is shipped.
- Tracking updates may take up to 48 hours to appear.
- Track your order here
5. Address Accuracy
- Customers are responsible for providing accurate shipping details.
- We are not responsible for delays caused by incorrect or incomplete addresses.
6. Delivery Issues
For delivery issues including missing, delayed, or incorrectly delivered packages, please contact us within 5–7 business days of the expected delivery date.
7. Damaged Items
Damaged items must be reported within 48 hours of delivery with photographic evidence.
8. Incorrect or Missing Items
If you receive incorrect or missing items, contact us immediately at contact@snapluy.com with photographic proof. We typically resolve such cases within 1–3 business days.
9. Refused or Unclaimed Packages
If a shipment is refused, unclaimed, or returned as undeliverable due to customer error (e.g., incorrect address or failed delivery attempts), the original outbound shipping charge is non-refundable and any carrier return-to-sender fee will also be deducted from the refund. The exact deducted amount will be confirmed and shared with you by email once the package is returned to us and the fees are known. This deduction does not apply to returns for defective or incorrect items approved under our Refund Policy, where Snapluy covers return shipping.
10. Signature Required Deliveries
Some orders may require a delivery signature. This is determined by our shipping carriers (FedEx, USPS, UPS) based on their own criteria, not a fixed order value. If required, we’ll notify you before shipment when possible. There is no additional fee charged by us for signature service. Signature requirements cannot be waived, as they are set by the carrier.
11. Handling Charges
No additional handling fees are applied. You only pay for your items and applicable shipping costs.
12. Delayed or Out-of-Stock Items
Occasionally, items may be delayed due to high demand or production issues. We will notify you promptly and keep you updated.
13. Force Majeure
In situations beyond our control (natural disasters, severe weather, carrier disruptions), delays may occur. We will communicate transparently and resolve issues as quickly as possible.
14. Returns and Exchanges
For detailed information regarding returns and exchanges, please refer to our Refund and Returns Policy: