Refund & Returns Policy

Last updated: April 27, 2026

Thank you for shopping with Snapluy by Viva La Earth LLC. Your satisfaction is important to us. This Refund & Return Policy explains how returns, refunds, exchanges, and cancellations are handled for orders within the United States.

1. Returns Overview

Returns are accepted within 30 days for unused, unworn, unwashed non-customized items in original condition. Customized or personalized products are non-returnable unless defective, damaged, or incorrect.

2. 30-Day Return Window

We offer a 30-day return period from the date of delivery.

If you are not satisfied with your purchase, you may request a return within this period, provided the item meets eligibility requirements.

Damaged items must be reported within 48 hours of delivery with photographic evidence.

Refunds are issued to the original payment method used at checkout.

3. Return Eligibility

To qualify for a return, the following conditions must be met:

• Item must be unused, unworn, and unwashed
• Item must be in original condition
• Original packaging must be included
• Proof of purchase is required
• Return request must be made within 30 days of delivery
• Return must be approved before shipping

4. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products unless defective, damaged, or incorrect
• Final sale items
• Items damaged due to misuse or improper care

5. Return Shipping Costs

Refused, Unclaimed, or Undeliverable Packages:

If a package is refused, unclaimed, or returned as undeliverable due to customer error (such as an incorrect shipping address or failed delivery attempts), original outbound shipping charges are non-refundable. Additionally, any carrier return-to-sender fees incurred will be deducted from your total refund amount.

If you arrange return shipping yourself, we recommend using a tracked service as we are not responsible for lost return packages.

6. How to Return an Item

Step 1: Request a Return

Contact us at contact@snapluy.com with your order number and reason for return.

Step 2: Approval

Once approved, we will provide return instructions and a return authorization (RMA).

Step 3: Ship the Item

Returns are processed after RMA approval. Approved returns are shipped to: 100 S Santa Fe Ave #429, Los Angeles, CA 90013, United States.

Step 4: Inspection

Once received, the item will be inspected within 1–3 business days before approval of a refund or replacement.

7. Refunds

If approved:

• Refunds are issued to the original payment method
• Processing time is 3–5 business days after approval
• Bank processing times may vary

If more than 10 business days have passed after approval, contact us at contact@snapluy.com.

Refund Deductions & Return Fees

Depending on the reason for your return or non-delivery, the following deductions may apply to your final refund:

• Original Outbound Shipping: Non-refundable for change-of-mind returns, refused packages, or orders returned due to an incorrect address.

• Return Shipping Costs: Paid by the customer for standard voluntary returns (unless the item is defective, damaged, or incorrect).

• Carrier Return-to-Sender Fees: Deducted from the refund if a package is returned to us by the carrier as refused or undeliverable. The exact deducted amount will be communicated to you by email once the carrier fees are confirmed upon return.

8. Exchanges

We do not offer direct exchanges. If you need a different item, return the original eligible product according to this policy and place a new order separately.

9. Cancellations

Orders can be cancelled within 24 hours of purchase if they have not entered production or shipping.

After this period, cancellation is no longer possible and the order must follow the return process after delivery.