Shipping Policy

Overview

Thank you for choosing Snapluy by BBBO LLC, your trusted source for high-quality Print-on-Demand (POD) T-shirts. We strive to offer an outstanding shopping experience through transparency, clarity, and customer satisfaction. This comprehensive Shipping Policy is designed to inform you clearly about our shipping practices and procedures.

Shipping Locations

We currently ship exclusively within the United States. Unfortunately, we cannot accommodate international orders at this time. Additionally, please note we cannot ship to PO Boxes or APO/FPO/DPO military addresses.

Order Processing Time

Orders are typically processed within 2–4 business days (Monday–Friday, 8:00 AM – 5:00 PM Pacific Time). Orders placed after 5:00 PM Pacific Time are processed the following business day. Please note, we do not process orders on weekends or public holidays.

Shipping Time and Delivery Estimates

Estimated delivery time is approximately 6 to 10 business days after order processing. While we endeavor to deliver within these estimates, actual delivery may vary due to carrier delays or unforeseen circumstances.

Shipping Rates

  • Orders over $199: Free shipping.

  • Orders under $199: A flat shipping fee of $7.99.

We use trusted carriers including FedEx, UPS, and USPS. The selection of carrier is based on factors such as delivery location, package size, and fastest delivery time.

Tracking Your Order

Upon shipment, you will receive a confirmation email containing your tracking number. You can track your shipment via the carrier’s website or through our dedicated order tracking page.

How Shipping Fees Are Calculated

Shipping fees are clearly calculated based on order total:

  • Orders above $199 qualify for complimentary shipping.

  • Orders below $199 incur a standard $7.99 fee.

Tax-Free Shipping

All Snapluy orders are tax-free, providing clear pricing with no hidden costs.

Address Accuracy

Customers are responsible for providing accurate and complete shipping addresses. Snapluy by BBBO LLC is not liable for delays or losses resulting from incorrect or incomplete address information provided by customers.

Can I Change My Shipping Address?

Changes to shipping addresses can be made only if your order has not yet shipped. Please immediately contact us at [email protected] to request any necessary updates.

Delivery Issues

For delivery issues including missing, delayed, or incorrectly delivered packages, please notify our customer service team within 5–7 business days of the expected delivery date for prompt resolution.

Damaged or Lost Items

In the unlikely event your package arrives damaged or is lost during transit, contact us within 48 hours of receiving your shipment or upon noticing a delay. Provide clear photographic evidence of damage, if applicable, to expedite our resolution process.

Incorrect or Missing Items

Should you receive incorrect or missing items from your order, please contact us immediately at [email protected] with photographic proof. Our team will address the situation and provide a resolution within 1–3 business days.

Refused or Unclaimed Packages

If a shipment is refused or returned due to non-acceptance, the customer will be responsible for all associated shipping fees. These fees will be deducted from any refund issued.

Signature Required Deliveries

High-value orders or special circumstances may require a signature upon delivery for security and confirmation purposes.

Handling Charges

Snapluy does not impose additional handling fees. You only pay for your items and the applicable shipping costs.

Delayed or Out-of-Stock Items

Occasionally, products may experience delays or become temporarily unavailable due to high demand or unforeseen production issues. We will promptly notify you of such delays and regularly update you on your order status.

Force Majeure (Natural Disasters or Unforeseen Circumstances)

In situations beyond our control (natural disasters, severe weather, carrier disruptions), delays may occur. We will communicate transparently and work diligently to resolve these issues quickly.

Storage of Undeliverable Packages

Packages undeliverable on the first attempt are stored by the carrier for a limited time (typically 7–14 days). Customers should promptly coordinate with the carrier for re-delivery or pick-up options. Packages unclaimed after this period will be returned to Snapluy, with additional shipping fees incurred by the customer.

Returns and Exchanges

For detailed information regarding returns and exchanges, please refer to our comprehensive Refund and Returns Policy.

Contact Information

If you have any questions, concerns, or need assistance regarding shipping, our customer support team is available:

Company Name: BBBO LLC

Company Number: E0568482012-9

Address: 5450 Stephanie St, Las Vegas, NV 89122, United States

Email: [email protected]

Phone: +1 (803) 570-3652

Contact Form: Click here

Business Hours: We are available Monday – Friday 8:00 AM to 5:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing Snapluy—where clarity, convenience, and exceptional customer care are our commitments to you!