🚚 Shipping Policy

• Shipping Area: United States only (no PO Boxes or military addresses).
• Order Processing Time: 2–4 business days.
• Estimated Delivery Time: 6–10 business days after processing
  (Total delivery time: approximately 8–14 business days).
• Shipping Cost:
  • Free shipping on orders over $199
  • $7.99 shipping fee for orders under $199
• Order Tracking: Tracking details are sent via email once your order ships.
• Taxes: Calculated at checkout based on your location.
• Address Accuracy: Customers are responsible for providing correct shipping information. Address changes can only be requested before shipment.
• Delivery Issues:
  • Delays or missing items must be reported within 5–7 business days of delivery.
  • Damaged or lost shipments must be reported within 48 hours of delivery.
• Signature Requirement: High-value orders may require a delivery signature.
• Carrier & External Delays: Delays caused by weather, natural disasters, carrier issues, or stock availability are beyond our control.
• Refused Packages: Refused or unclaimed packages may be subject to return shipping fees or carrier storage limitations.

🔄 Returns & Refund Policy

• Return Eligibility: Print-on-Demand T-shirts may be returned or exchanged within 30 days of delivery.
• Condition Requirements: Items must be:
  • Unused, unworn, and unwashed
  • In original packaging
  • With all original tags attached
• Non-Returnable Items:
  • Customized or personalized T-shirts
  • Final-sale items
  • Items damaged due to misuse or wear
• How to Start a Return: Email us at contact@snapluy.com with your order number, item details, and reason for return.
• Return Approval: Returns must be approved before shipping. Approved returns should be sent to the designated Los Angeles return address.
• Return Shipping Costs:
  • Customer is responsible for return shipping costs.
  • We cover return shipping only for defective or incorrect items.
• Inspection & Refunds:
  • Returned items are inspected within 1–3 business days.
  • Approved refunds are processed within 3–5 business days.
• Damaged or Defective Items: Must be reported within 48 hours of delivery with clear photos.
• Exchanges: Allowed within 30 days. Replacement items ship after inspection approval.
• Ineligible Returns: Items that do not meet return conditions may be returned at the customer’s expense or disposed of.
• Order Cancellations: Orders may be canceled within 24 hours of purchase unless already shipped.