Refund & Returns Policy

Last Updated : January 10, 2026

Thank you for shopping at Snapluy by Viva La Earth LLC, specializing in Print-on-Demand (POD) T-shirts.
Your satisfaction is important to us, and this Refund & Returns Policy explains the conditions under which refunds, returns, exchanges, and cancellations are handled.

Eligibility for Returns & Exchanges

You may request a return or exchange within 30 days of delivery if the item meets all of the following conditions:

  • Unused, unworn, and unwashed
  • In original condition and original packaging
  • All original tags and labels are attached

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized or personalized T-shirts
  • Items clearly marked as Final Sale
  • Products damaged due to misuse, improper care, or normal wear and tear

How to Return or Exchange

  1. Contact us at contact@snapluy.com with your order number,
    the reason for the return, and whether you are requesting a refund or an exchange.
  2. Once approved, securely ship the item(s) to the return address provided below.

Return Address

Viva La Earth LLC 100 S Santa Fe Ave #429 Los Angeles, CA 90013,United States

Conditions for Returns

  • Returned items must match the products approved in your return request.
  • Items that do not meet eligibility criteria may be returned to you at your expense
    or disposed of after notification.

Return Shipping Responsibility

  • Customer preference returns (wrong size, wrong item ordered, change of mind):
    The customer is responsible for all return shipping costs.
  • Our error or defective items (damaged, defective, or incorrect item):
    Snapluy will cover return shipping costs.
  • Original shipping charges are non-refundable, except where required by law.
  • No restocking fees apply.

Processing Time for Returns

  • Returns are inspected and processed within 1–3 business days of receipt.
  • You will be notified by email regarding approval or rejection.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery.
  • Provide clear images of the product and packaging.
  • We will review and resolve the issue promptly.

Exchange Policy

  • Exchanges are accepted within 30 days of delivery.
  • Replacement items must be of equal or lesser value.
  • Higher-priced replacements require payment of the difference.
  • Replacements are shipped after inspection of the returned item.

Refund Processing

  • You will receive email confirmation once your refund is approved or rejected.
  • Approved refunds are processed within 3–5 business days
    to the original payment method.

Order Cancellation (Before Shipment Only)

  • Orders may be canceled within 24 hours of purchase
    only if the order has not entered production or shipped,
    by emailing contact@snapluy.com.
  • Once an order has shipped or entered production,
    it is no longer eligible for cancellation and must follow the
    30-day return process after delivery described above.

Common Reasons for Return

  • Incorrect size
  • Wrong item received
  • Item defective or damaged
  • Other (please explain)

Contact Us

Company Name: Viva La Earth LLC

Company Number: B20250228047

Address: 100 S Santa Fe Ave #429,Los Angeles, CA 90013, United States

Email: contact@snapluy.com

Phone: +1 (800) 929-0457

Business Hours: We are available Monday – Friday 8:00 AM to 5:00 PM (Pacific Time, PT) to assist you with any inquiries.

Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing Snapluy—your privacy is our commitment.