Refund & Returns Policy
Last updated: April 27, 2026
Thank you for shopping with Snapluy by Viva La Earth LLC. Your satisfaction is important to us. This Refund & Return Policy explains how returns, refunds, exchanges, and cancellations are handled for orders within the United States.
1. Returns Overview
Returns are accepted within 30 days for unused, unworn, unwashed items in original condition. Customized or personalized products are not returnable unless defective, damaged, or incorrect.
| Policy Item | Details |
| Country Covered | United States |
| Returns Accepted | Yes, within 30 days for unused, unworn, unwashed items. Print-on-demand items only if defective, damaged, or incorrect. |
| Return Window | 30 days from delivery |
| Item Condition | Unused, unworn, unwashed, original packaging required |
| Return Method | By mail |
| Return Shipping | Customer or company covered depending on reason |
| Restocking Fee | No fee |
| Refund Method | Original payment method |
| Refund Processing Time | 3–5 business days after approval |
2. 30-Day Return Window
We offer a 30-day return period from the date of delivery.
If you are not satisfied with your purchase, you may request a return within this period, provided the item meets eligibility requirements.
Refunds are issued to the original payment method used at checkout.
3. Return Eligibility
To qualify for a return, the following conditions must be met:
- Item must be unused, unworn, and unwashed
- Item must be in original condition
- Original packaging must be included
- Proof of purchase is required
- Return request must be made within 30 days of delivery
- Return must be approved before shipping
4. Non-Returnable Items
The following items are not eligible for return:
- Customized or personalized products
- Final sale items
- Items damaged due to misuse or improper care
5. Return Shipping Costs
| Reason for Return | Shipping Responsibility | Outcome |
|---|---|---|
| Change of Mind / Wrong Size | Customer pays return shipping | Refund issued after approval |
| Defective / Wrong Item | Snapluy covers return shipping or provides solution | Refund or replacement after review |
If you arrange return shipping yourself, we recommend using a tracked service as we are not responsible for lost return packages.
6. How to Return an Item
Step 1: Request a Return
Contact us at contact@snapluy.com with your order number and reason for return.
Step 2: Approval
Once approved, we will provide return instructions and a return authorization (RMA) if applicable.
Step 3: Ship the Item
Returns are routed to: Viva La Earth LLC, 100 S Santa Fe Ave #429, Los Angeles, CA 90013, United States. However, do not ship items without prior approval or a return authorization (RMA), as unauthorized returns may not be accepted.
Step 4: Inspection
Once received, the item will be inspected before approval of refund or replacement.
7. Refunds
If approved:
- Refunds are issued to the original payment method
- Processing time is 3–5 business days after approval
- Bank processing times may vary
If more than 10 business days have passed after approval, contact us at contact@snapluy.com.
8. Exchanges
We do not offer direct exchanges. Return item, place new order.
9. Cancellations
Orders can be cancelled within 24 hours of purchase if they have not entered production or shipping.
After this period, cancellation is no longer possible and the order must follow the return process after delivery.
Contact Us
Company Name: Viva La Earth LLC
Company Number: B20250228047
Address: 100 S Santa Fe Ave #429,Los Angeles, CA 90013, United States
Email: contact@snapluy.com
Phone: +1 (800) 929-0457
Business Hours: We are available Monday – Friday 8:00 AM to 5:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.