Shipping Policy
Last Updated : January 10, 2026
Overview
Thank you for choosing Snapluy by Viva La Earth LLC, your trusted source for high-quality Print-on-Demand (POD) T-shirts. We strive to offer an outstanding shopping experience through transparency, clarity, and customer satisfaction. This comprehensive Shipping Policy is designed to inform you clearly about our shipping practices and procedures.
Shipping Locations
We currently ship exclusively within the United States. Unfortunately, we cannot accommodate international orders at this time. Additionally, please note we cannot ship to PO Boxes or APO/FPO/DPO military addresses.
Country of Operation
Snapluy by Viva La Earth LLC operates exclusively within the United States. All orders are shipped from and to locations within the United States only.
Order Processing Time
Production Time: 1–2 business days (Monday–Friday, 8:00 AM – 5:00 PM Pacific Time).
Daily Cut-off Time: 2:00 PM PST. Orders placed after cut-off process the next business day.
Shipping Time and Delivery Estimates
Transit Time: 5–6 business days after production.
Total estimated delivery time including processing + transit is 6–8 business days.
Times may vary due to carrier delays or unforeseen circumstances.
Shipping Rates
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Orders over $199: Free shipping.
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Orders under $199: A flat shipping fee of $7.99.
We use trusted carriers including USPS, UPS, and FedEx. Carrier selection is based on delivery location and fastest delivery time.
Tracking Your Order
Upon shipment, you will receive a confirmation email containing your tracking number. You can track your shipment via the carrier’s website or through our dedicated order tracking page.
Taxes & Customs
Taxes are calculated at checkout where applicable.
Address Accuracy
Customers are responsible for providing accurate and complete shipping addresses. Snapluy by Viva La Earth LLC is not liable for delays or losses resulting from incorrect or incomplete address information provided by customers.
Can I Change My Shipping Address?
Changes to shipping addresses can be made only if your order has not yet shipped. Please immediately contact us at support@snapluy.com.
Delivery Issues
For delivery issues including missing, delayed, or incorrectly delivered packages, please notify our customer service team within 5–7 business days of the expected delivery date.
Damaged or Lost Items
If your package arrives damaged or is lost during transit, contact us within 48 hours. Provide photographic evidence for faster resolution.
Incorrect or Missing Items
If you receive incorrect or missing items, contact us immediately at support@snapluy.com with photographic proof. We typically resolve such cases within 1–3 business days.
Refused or Unclaimed Packages
If a shipment is refused or returned to us, the customer will be responsible for all associated shipping fees, which will be deducted from any refund issued.
Signature Required Deliveries
High-value orders or special circumstances may require a signature upon delivery.
Handling Charges
No additional handling fees are applied. You only pay for your items and applicable shipping costs.
Delayed or Out-of-Stock Items
Occasionally, items may be delayed due to high demand or production issues. We will notify you promptly and keep you updated.
Force Majeure
In situations beyond our control (natural disasters, severe weather, carrier disruptions), delays may occur. We will communicate transparently and resolve issues as quickly as possible.
Storage of Undeliverable Packages
Packages undeliverable on the first attempt may be stored by carriers for 7–14 days. Unclaimed packages are returned to us, and additional shipping fees apply.
Returns and Exchanges
For detailed information regarding returns and exchanges, please refer to our Refund and Returns Policy.
Contact Us
Company Name: Viva La Earth LLC
Company Number: B20250228047
Address: 100 S Santa Fe Ave #429,Los Angeles, CA 90013, United States
Email: contact@snapluy.com
Phone: +1 (800) 929-0457
Business Hours: We are available Monday – Friday 8:00 AM to 5:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.
Thank you for choosing Snapluy—your privacy is our commitment.