Frequently Asked Questions (FAQs)
General Information
What products does Snapluy offer?
Snapluy specializes in premium-quality Print-on-Demand (POD) T-shirts, available in various styles, designs, and sizes.
Where is Snapluy located?
We are located at 5450 Stephanie St, Las Vegas, NV 89122, United States
How can I contact Snapluy?
You can contact our dedicated customer support via email at [email protected], and we typically respond within 12 hours during business days (Monday–Friday, 8:00 AM–5:00 PM Pacific Time).
Orders and Shipping
How long will it take to process my order?
Order processing typically takes 2–4 business days (Monday–Friday). Orders placed after 5:00 PM Pacific Time will begin processing the next business day.
What are Snapluy’s shipping rates?
Orders over $199 qualify for free shipping. Orders below $199 have a flat-rate shipping fee of $7.99.
Which carriers does Snapluy use for shipping?
We ship using reputable carriers such as FedEx, UPS, and USPS, selected based on delivery efficiency and reliability.
Can I ship to a PO Box or military APO/FPO/DPO addresses?
Unfortunately, we do not ship to PO Boxes or APO/FPO/DPO military addresses.
Payment Information
What payment methods are accepted by Snapluy?
We accept secure payments via PayPal and Stripe (all major credit and debit cards).
When will I be charged for my order?
Your payment is processed immediately upon placing your order. You will receive a confirmation email once your payment is successful.
Why was my payment declined?
Payments may be declined for several reasons, including incorrect payment details, insufficient funds, or bank restrictions. Please check your information or contact your bank for assistance.
Returns, Exchanges, and Cancellations
What is Snapluy’s return policy?
You may return or exchange your order within 30 days of delivery, provided the item is unused, unworn, unwashed, and in its original condition and packaging.
How do I initiate a return or exchange?
Contact us via email at [email protected] with your order details and reason for return or exchange. We will guide you through the process promptly.
Can I cancel my order?
Yes, orders can be canceled within 24 hours of placement. After 24 hours, cancellations will not be accepted, and the standard return process must be followed.
Issues and Resolutions
What should I do if my order is incorrect or missing items?
Immediately contact our customer service at [email protected] with clear photos or proof of the issue. We will respond and resolve the matter within 1–3 business days.
What happens if my item is damaged or lost during shipping?
Notify us within 48 hours of receiving your item or upon noticing a delay. We will swiftly investigate and either replace or refund your order.
Account and Privacy
Is my personal information secure with Snapluy?
Absolutely. Snapluy employs SSL encryption and robust security protocols to ensure your personal and payment information remains safe and confidential.
How can I update my shipping address after placing an order?
Contact us immediately at [email protected]. If your order has not yet shipped, we will gladly update your shipping information.
If your question isn’t listed here, please reach out to our customer support team. We’re here to assist you promptly and effectively!
Thank you for choosing Snapluy—committed to transparency, quality products, and outstanding customer service!
How Can I Contact Customer Support?
We’re here to help. Feel free to reach out if you have any questions, concerns, or feedback:
Company Name: BBBO LLC
Company Number: E0568482012-9
Address: 5450 Stephanie St, Las Vegas, NV 89122, United States
Email: [email protected]
Phone: +1 (803) 570-3652
Contact Form: Click here
Business Hours: We are available Monday – Friday 8:00 AM to 5:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.